The prime purpose of the department of Utility Billing is to give in courteous and prompt customer support service. It also maintains an accurate record of the water billing. This department provides sewer and water customer support to the people of Desoto. It also keeps a track record of the monthly billing. The Customer support department is based in the City Hall in Desoto. The department also provides the following services Garage sale permits, monthly reading of water meters and maintenance of water meters.

City of Desoto (TX) Bill Payment

DeSoto TX Water offers following ways for you to pay your bill. You can choose the method that best suits your needs.

City of Desoto (TX) Online Bill Payment

The most convenient method is the online bill payment system. You would need to create your login by choosing your email address and password. If you do not prefer to create you login there is another alternative. You can make use of your account and pin number for paying your bills. The pin is an eight digit number that is available on your printed bill. If you have more than one water utility accounts they would be link up to one login. You would need to visit the following link https://egov.ci.desoto.tx.us/utility/. If you are already have an online profile just enter your user name and password. If you are a new user you would have to create an online profile.

Pay By Mail

You may also pay the bills through mail on the following address

City of DeSoto P O Box 550 DeSoto, Texas 75123-0550

Collection boxes are also present outside the city hall and you may drop your bill there as well.

Paying bills through phone

You may pay your bills through phone. You simply need to call upon 972.223.5757. The payment can be made through the Master Card, Electronic Checks, Visa, ATM/Debit cards and Discover.

Paying Bill in-person

If you do not prefer paying the bill through an online bill payment system or phone then you may pay the bill in-person. You can visit the office at the following address to pay either in cash or check.

Texas 211 East Pleasant Run Road DeSoto, TX 75115
Ph: 972.274.CITY (2489)

You have the option to opt for any of the billing methods mentioned above. If the payment is not made by the due date the customer would have to pay in a penalty. You would get about ten more days for remitting payment. The department now uses an automatic telephone reminder system so that they would make the payment by the due date. This is a very convenient option and there are fewer chances that you would end up missing the due payment date of the bills.


If you have questions regarding the billing you may call upon 972.230.9627. Your queries will be answered promptly. If you have additional comments or questions mail your query to

211 E. Pleasant Run Road
DeSoto, TX 75115

Suite A

The official office address is as follows

Texas 211 East Pleasant Run Road DeSoto, TX 75115
Ph: 972.274.CITY (2489)


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